FAQ 

Smart investments.

We believe a INVESTMENT should be afordable for everyone, not for a few. Investment should be rewarding, but also ethical.

We're shaping the future of finance by offering competitive rates, flexible and intuitive products and award-winning customer service.

We exist to make money simple and fair for everyone – to enable people to do more with their money and take control of their finances.

Please note the Trust is not a guarantee and your investment is not covered by the Financial Services Compensation Scheme.

If you need access to the money you have lent out before your borrowers are due to pay it back, you can use the Rapid Return Facility to sell your Loan Contracts to another investor. You can access your money any time so long as there is another investor to sell your Loan Contract to. This may occur within a few business days, but there is a chance that you may not be able to access your money when you want it. For investments in SMARTCREDIT Classic and SMARTCREDIT Plus, SMARTCREDIT will charge you a small fee (1% of the full amount owing by the Borrower under the loan) for arranging and facilitating the sale of your loan, and if your Loan Contract is for a lower interest rate than the incoming investor’s offer, you will have to pay that investor the shortfall.

Your money is held by us in trust on your behalf in a segregated bank account so that it does not form part of our assets and would not be available to our creditors in the event of our insolvency. We administer Loan Contracts in a way that ensures that the fees payable in relation to those Loan Contracts will be sufficient to cover the costs of administering them during any winding down process if we were to cease trading for any reason. SMARTCREDIT customers do not have recourse to the Financial Services Compensation Scheme.